MBA Dealer Services has created worksheets, signs, and tips to help improve your fixed operations department.  Below are a list of downloadable files for your business.  Click on the name of the files below to download the file in PDF version for your fixed operations department.
Downloadable Files
MBA

"Improving the Automotive Dealership's Fixed Operations Business and Their Customer's Experience."

Dealer Services, LLC
Estimate Worksheet
Estimate Worksheet
Promise Sign
Promise Sign
33 Appointment Interview Tips
33 Appointment Interview Tips
This document gives you 33 tips to use during the appointment interview process for your fixed operations department.
This worksheet can be used to present an estimate presentation to your customers for your fixed operations department.
This sign can be used in your service department to show your dedication to your customers' vehcile safety.
Symptoms of Understaffing
Symptoms of Understaffing
This document shares the understanding of the symptoms of understaffing and how this can affect your overall customer service.
Obsolete Parts
Obsolete Parts
This document shares the benefits of getting rid of obsolete parts in your Parts Departments and how to do so.
7755 Hidden Lake Drive Hudsonville, MI 49426  ~  Phone: (616) 363-6539  ~  Jen@MBADealerServices.com