Service and Parts Business Development Center (BDC)
This Customer Focused and Customer First Service Concierge System Drives Customers Into Your Service Lane and Delivers an Average 0.4 Hours in Customer Pay Labor!
"Improving the Automotive Dealership's Fixed Operations Business and Their Customer's Experience."
We will train you and your staff how to professionally...
- Free-Up Service Advisors for Consulting and Selling
- Control Your Service Reservations System and Elliminate Under or Over Booking Caused by Too Many People Setting Appointments
- Capture Missing or Incorrect Customer and Vehicle Information in Your DMS Including Email Addresses
- Sell Scheduled Maintenance
- Sell Previously Declined Maintenance or Declined Repairs
- Track New Service Customers
- Campaign to Customers for Missed Scheduled Services and Maintenance Specials
- Personalized Proactive Notification to Your Customers Concerning SOP Arrival and Open Recalls
- Control Loaner/Rental Vehicles and Sublet Work
10 Days of Training and Installation
- Increased Service and Parts Sales
- Elliminate Under or Over Booking of Service Appointments
- Increased CSI and Customer Loyalty
- Consistent Income for Service and Parts Employees
- More Vehicles in Your Service Drive
Make Your Customers Want to Come Back to You For ALL Their Service Needs!
7755 Hidden Lake Drive Hudsonville, MI 49426 ~ Phone: (616) 363-6539 ~ Jen@MBADealerServices.com